Q: What is PHI?

PHI stands for Protected Health Information The HIPAA Privacy Rule provides federal protections for personal health information held by covered entities and gives patients an array of rights with respect to that information. At the same time, the Privacy Rule is balanced so that it permits the disclosure of personal health information needed for patient care and other important purposes. Learn more about protected health information at: http://www.hhs.gov/ocr/privacy/hipaa/understanding/index.html

Question 1

What is PHI?

Accepted Answer

PHI stands for Protected Health Information
​The HIPAA Privacy Rule provides federal protections for personal health information held by covered entities and gives patients an array of rights with respect to that information. At the same time, the Privacy Rule is balanced so that it permits the disclosure of personal health information needed for patient care and other important purposes.
​Learn more about protected health information at: http://www.hhs.gov/ocr/privacy/hipaa/understanding/index.html

Question 2

What is PII?

Accepted Answer

PII stands for personally identifiable information that combines a person’s first name or initial and last name in combination with any of the following data elements:
- Social Security Number;
- Driver’s license number or other government-issued identification number
Additional Items Considered HIPAA Identifiers: Name, Address (including subdivisions smaller than state such as street address, city, county, or zip code), Any dates (except years) that are directly related to an individual, including birthday, date of admission or discharge, date of death, or the exact age of individuals older than 89, Telephone number, Fax number, Email address, Social Security number, Medical record number, Health plan beneficiary number, Account number, Certificate/license number, Vehicle identifiers, serial numbers, or license plate numbers, Device identifiers or serial numbers, Web URLs, IP address, Biometric identifiers such as fingerprints or voice prints, Full-face photos and Any other unique identifying numbers, characteristics, or codes.

Question 3

How do I set up my 2 factor authentication?

Accepted Answer

Please refer to the following tutorial here.(javascript:void(0))

Question 4

How do I contact support?

Accepted Answer

1) Please go to the support page here.(javascript:void(0))
 
2) Submit a ticket and we will connect with you
 
*Please avoid entering any sensitive information including patient data

Question 5

I'm having trouble logging into my app.

Accepted Answer

If you are having trouble logging into your ebility app please consider and try the following:
1. Please make sure that you enter your “username” in the username field, NOT your account email.
2. Please make sure that password is entered correctly as it is case-sensitive.
3. Make sure to enter in your 2FA code
4. If all these steps are unsuccessful or you have forgotten your password, you may go the “Forgot Password” link to reset your password.
If you have any further questions or continue to experience issues, please feel free to contact Support@ebility.io

Question 6

I forgot my password.

Accepted Answer

https://static.wixstatic.com/media/3601b9_74d0c129e202432d867d1f78f183d3a5~mv2.png

1) If you forgot your password and need to reset it, start by clicking "Forgot Password" located under your login fields.
 
2) Enter the email associated with your account. Open your email and follow directions.
 
3) Enter your new password.
 
4) Open your app and now use your new password to access your account.

Question 7

How will my tickets be numbered?

Accepted Answer

The Billing encounter or Ticket numbers are standardized and unique for each provider in a practice group.
​
Example of Ticket Numbers:
 
455 - 105
455 - 106
455 - 107
 
The first set of numbers represent the unique physician number (i.e. 455)
 
The last set of numbers represent the unique ticket number (i.e. 105)
(Note: You may start at any ticket number and subsequent submissions will be set in sequential order.)
 
It is important to note that ticket numbers will not be assigned to a particular ticket until it is submitted. You can think of it as a barcode label thats placed on a product at the end of a factory line. Tickets are not required to be sent in a particular order (i.e. date of service) as all the information pertaining to that encounter will be migrated together with that unique ticket number.

Question 8

My app won't respond or seems frozen.

Accepted Answer

You should close an app if it’s unresponsive. The way you close an app depends on the type of device that you have. Find your iPhone or iPod touch model below, then follow the steps.
iPhone X and later
1. From the Home Screen, swipe up from the bottom of the screen and pause in the middle of the screen.
2. Swipe right or left to find the app that you want to close.  
3. Swipe up on the app's preview to close the app. 
 
https://static.wixstatic.com/media/undefined
 
iPhone SE, iPhone 8 and earlier, and iPod touch
1. Double-click the Home button to show your most recently used apps. 
2. Swipe right or left to find the app that you want to close.  
3. Swipe up on the app's preview to close the app.
 
https://static.wixstatic.com/media/undefined

Question 9

Can I edit billing tickets that have already been sent?

Accepted Answer

Tickets/billing encounters may be edited for up to 72 hours after submission from your app. To do this, go to your sent menu and select the ticket/billing encounter and tap on the "edit" button.

Editing sent tickets/billing encounters after 72 hours from the time of submission will be limited. If you find any mistakes or errors 72 hours after your ticket submission, please complete the support form by visiting here.(https://www.reclym.com/support)  Please Do NOT write or attach any patient health information including patient identifiers.  If further information is needed, we will reach out to you.  Simply, tell us your physician number-ticket number (i.e 700-01) and the description of the problem.

Question 10

How do I add a new surgeon?

Accepted Answer

To add a new surgeon: Please let us know  Provide to us Last name, First name and their speciality.

Question 11

What are the required fields for patient identifers?

Accepted Answer

The ONLY required fields to complete for patient identifiers include: 1. DOB and 2. Facesheet. 
You may enter extra information ONLY if you want to use them for your personal tracking.  Exception: when facesheet is missing patient identifiers (i.e. trauma).

Question 12

What if I am having hard time searching for the CPT or Procedure codes?

Accepted Answer

The accurancy of CPT searching is improving every day. If you are still unable to find what you are looking for, please let us know and we can add the short name associated with that CPT code. Alternatively, you can use manual entry if you are unable to find what you are looking for.

Question 13

How do I keep my app always up to date?

Accepted Answer

Turn on automatic updates to keep all your apps uptodate with new features, security improvements and bug fixes.
 
How to turn on automatic updates:
1. Go to Settings.
2. Tap App Store.
3. Turn on App Updates.
https://static.wixstatic.com/media/undefined

Question 14

What do I do if I lose my phone?

Accepted Answer

If you lost your device, please contact your practice administrator as soon as possible. You may be required to follow certain procedures set by your group practice.
​
You may also contact us (javascript:void(0))to temporarily expire your login session on that device as well as freeze your current account as a precautionary measure.

Question 15

I am leaving my current practice or I want to cancel service.

Accepted Answer

If you are either leaving the current practice or would like to cancel your subscription, please contact your practice administrator for further instructions.