Editing Sent Bills
We all make mistakes sometimes and so billing encounters/tickets are editable for 72 hours after it has been sent. If you miss the window period and need to make corrections to your bill, please contact our support. We're here to help.
1. Navigate to the Sent tab from the main menu.
2. Choose and select the billing encounter/ticket that you would like to edit.
3. Tap the Edit button and make appropriate changes.
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4. Once complete, resubmit for processing.
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Deleting Sent Bills
If you need to delete a sent billing encounter, you can do so within the 72 hour time frame of sending that bill. If you miss the window period and need to make corrections to your bill, please contact our support. We're here to help.
1. Navigate to the Sent tab from the main menu.
2. Choose and select the billing encounter/ticket that you would like to delete.
3. Tap the Edit button and hit yes to proceed with editing the ticket.
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4. Navigate back to the Active tab and locate the billing encounter/ticket.
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5. Swipe left on the billing encounter/ticket to delete the item.