If you are having difficulty logging into your account, try or consider the following:

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• Remember that your login username is the first initial of your first name plus your last name.
  Note: Your email is not used as a username.
   

• Your password is at least 8 characters long.
   

• Don't forget to input your two factor authentication code. For further instruction click here.
   

• Make sure that you have a proper internet connection.
   

• Update your device software and your ebility App.
   

• Close and restart your ebility App.